FAQ’s

Are referrals needed?

No referrals are needed.  Simply contact me to make an appointment.

 Are the Counsellors qualified?

Yes.  I am a qualified counsellor and registered with the ACA (Australian Counselling Association).

Do I need to see a Counsellor?

People come to counselling for many reasons, and many people see counsellors and you would never know.  Counselling helps with clarity in many situations, from helping with decision making to seeking strategies to cope with a situation.  The common goal is to find solutions, feel better and be happier.

Is counselling confidential?

Yes, every session is private and confidential.  Limitations to this confidentiality apply, as set out in the ACA Code of Ethics, if there is an immediate risk of harm to yourself or another person, or if your file is subpoenaed by law.

What can I expect from my first counselling session?

The first question I usually ask is “What brings you here today?”.  I often ask general questions about you and your life to help me understand how I can best assist you.  I will give you an overview of what to expect from your sessions and begin to discuss how to make some positive changes to your life.

How many counselling sessions will I need?

Counselling is different for everyone, and the number of sessions will be unique to every individual – in truth, it varies a quite a bit and it depends on what you are seeking counselling for.

Can I claim the Medicare rebate on my fees?

My service is not eligible for the Medicare rebate.  You will find that my fee is competitive with the rebated psychological service fee.

 How do I set up counselling through EAP?

If you are an employee and your employer has registered for the program then it is as easy as contacting me to make an appointment.  If your employer is yet to register I will make contact with them and ask if they would like to join.  No names will be mentioned – it is all confidential.

If you are an employer, simply contact me to arrange a suitable time to register your business.  By actively encouraging self referral by employees and their families, EAP’s are an early intervention strategy for workplaces – especially when the workplace values their employee’s wellbeing.

When would I choose Skype or Phone over Face to Face Sessions?

Skype and phone counselling are not suitable for those who are at risk of suicide, in acute crisis, or have serious mental health issues. 

Skype and phone counselling sessions are also not available for those under 18 years of age.

Skype and/or phone sessions are a great where circumstances prevent attendance at our clinic.  These include

  • For those who are living in a rural/remote area
  • Those who are unable to gain transport to our office
  • People who have disabilities which prevent them coming to the office
  • FIFO workers who wish to continue their counselling when they are on site
  • People who are on holidays and wish to continue their counselling while they are away
  • For those who are not comfortable to engage in Face to Face sessions

Skype and phone counselling work much the same as Face to Face lasting 50 minutes.  Skype and phone sessions are also charged at the same rate.

How do I make the payment for my Skype and Phone sessions?

All Skype and phone sessions need to be paid for in full 24 hours before your session time.   An invoice will be sent to your email address, or payment can be made by credit card.

What if I can’t make my appointment?

Appointments can be re-scheduled at no cost with 24 hours or more notice.  The full fee will be charged if less than 24 hours notice is given.

What if I am still not sure if counselling will help me?

Simply contact me for a no obligation FREE 20 minute session to further explore if counselling with me would be something you would like to try.